Emergencies

If you need to reach a physician after office hours, call the office (502) 935-8061 and our 24-hour answering service will forward your message to the doctor on call to assist you with your problem.

If you have a true emergency, go directly to an emergency room and tell them who is currently treating you for your problem.

  New Prescriptions and Refills

All prescription and refill requests must be phoned to our office during normal office hours, Monday through Friday. We invite you to use our automated pharmacy refill line, extension 280. Any request after 3:00pm will be processed the next business day. We cannot refill medication after office hours or on the weekend.

  Insurance and Patient Responsibility

Please understand that insurance coverage is an arrangement between your and your insurance company, and that your insurance company may not provide full payment of your medical costs.

We participate in a variety of insurance plans, and these can change frequently. Please check with your carrier to be sure that we participate in your plan. You will be responsible for your bill if we do not participate with your insurance plan.

If your insurance plan will only allow you to see physicians that are members of their network, please verify that we do participate with your particular plan.

If your insurance plan requires you to obtain a referral from your primary care physician, it is your responsibility to obtain this referral prior to your scheduled appointment.

If your insurance plan requires a co-payment, this payment is expected at the time of service.

If you are scheduled for diagnostic testing or surgery, please check with your insurance company to determine if it requires you to obtain a pre-authorization or second opinion.

Payment of the account is the responsibility of the patient.

  Disability and Insurance Forms

We will complete your disability or other insurance forms. In order to accommodate everyone's needs, we ask that you turn in the forms as soon as possible so that we have sufficient time for completion. We ask that you allow 5-7 business days for your forms to be completed. Please understand that we offer this service to all of our patients and that they are completed in the order in which they are received. There is a charge for completing these forms. Please ask about this fee when sending in your forms.

  Picking Up Medical Records and XRays

There are times you may need to obtain a copy of your medical records. To ensure patient confidentiality, you will be asked to sign a release of medical records before allowing anyone to obtain access to your medical information. We must have a signed release from the patient and cannot release records with a telephone request. Fees may apply, be sure to check when requesting records.